Return and Refund Policy
Returns
We accept returns. You can return unused items in the original packaging within 7 days of delivery. If 7 days or more have passed since product delivery, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period, whether you are entitled to a return.
Please Note: Shipping charges may be applicable
HOW TO RAISE A RETURN / EXCHANGE REQUEST?
- Visit the returns section on the website or click here to raise a return/exchange request for your order
- Submit the required details in the empty fields
- Follow the instructions and select the items you would want to return
- A confirmation email would be shared once the return request is approved
EXCHANGE POLICY
In exchange, the reverse pick-up will be done in 2-3 days once the request is placed. Once, we have received the request and it is approved pose review, a new exchange order is automatically placed and processed. The new order gets shipped in 2-3 working days and would take 8-10 days for it to get delivered, mostly sooner depending on the region.
Note: Once a product is exchanged and is delivered, no further actions such as exchange or refund would be applicable on that order.
.
You can always contact us for any return questions at
hotcutes@vilanapparels.com
Exchanges
We only exchange goods if they are defective or damaged or Size is mismatched. In circumstances where you consider that a product is defective, you should promptly contact us at hotcutes@vilanapparels.com with details of the product and the defect along with images.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
Return Shipping
The shipping of any returns shall be handled by us, free of charge. You would just need to provide us with the order ID and reason for return (optional) via email to hotcutes@vilanapparels.com
Non-Returnable Items